Shipping

Shipping and Delivery

All EVO Nutrition products are shipped the same day an order is received if ordered before 2pm Monday – Friday. Please note, an order placed after 2pm Friday will not be dispatched until the following Monday (excluding Bank Holidays).

UK Delivery (2-4 business days)

Delivery on orders over £18 are free via Royal Mail Tracked.

Delivery on orders under £18 is charged at £2.95 via Royal Mail Tracked.

Delivery Timescale and Services

Estimated delivery days are stated for every product. Whilst we cannot guarantee delivery on a specific day our couriers are trusted and reliable. We dispatch with a range of leading couriers.

If you live in a remote area, it may take longer to deliver your order and some delivery services may not be available.

What happens if I am not in when the courier tries to deliver?

The courier should leave a card to let you know they tried to deliver. You can contact them directly using the details they provide on the card, to arrange a different delivery day or collection from their depot. Depending upon the service, the courier will send you an email and/or text/SMS message providing you further details on how you can arrange for re-delivery or collection of the package.

What do I do if there is a problem with my order?

This is a very rare occurrence, but occasionally things do go wrong. Please send an email to enquiries@evonutrition.com including your customer account code or order number and let us know the details of the problem. We will always do our best to resolve any problems you may have.

What if I want to return the goods?

The team at EVO Nutrition are confident our products are of the highest quality and want you to be satisfied with them. We’ll always do our best to take care of customers — our philosophy is to deal with you fairly and reasonably.

If, however, you are not entirely satisfied with your purchase, we’re here to help. If you have any problem with the goods we have sent you then please get in touch and we will do our utmost to ensure a quick and efficient resolution to any issues.

We accept returns for unused goods returned in the original packaging and in the same condition that you received them. We should be notified of pending returns and goods should be returned within 14 days of receipt. Please provide the order number and your name & address with the item you are returning. Once the item has been received a full refund will be issued directly into your PayPal account. Please note return postage charges are not refundable.

Can I cancel my order?

Providing you contact us before your order is dispatched, we should be able to cancel your order without a problem. To do this, email us at enquiries@evonutrition.com with your order number and delivery address. If the order is still being processed, we will cancel the order and refund any payment.